After a sweaty and exhausting one-and-half days’ trip from
Arambol Beach to Krabi, Thailand (it included a lot of carrying our pack bags
in +35 degrees, eating airplane food, not showering or sleeping, and naturally
trying to explain yet another airport personnel we do not need a visa before
arrival because we are Finns), we were not too happy to learn that our hotel
booking had not gone through. The City House Hotel had already given all the rooms
we had booked and paid online away for the night; the Chinese New Year has lead
to every single hotel being full in the town this weekend.
However, the owner of the hotel informed us that he will
find us another room for the night. We sat down, started chatting with people in
the lobby, and after half an hour, the man came back and said he would take us to
another hotel for the night.
Us: “What is it called?”
The man: “Oh, it’s not on the internet yet.”
Us: “Yeah, but what is the name of the place you’re taking
us?”
The man: “Oh, it is so new it does not have a name yet.”
Us: “???”
So, we got on his car, and he drove us through the town to
this kind of empty looking area with no street lights or buildings. However,
right after I started suspecting that this would be our end, we arrived to this
half dark but VERY nice looking hotel, which indeed had no name on the door. A
young lady came downstairs to meet us, and took us upstairs through corridors
which smelled of new wood and fresh paint, everything bright new, no stains on
the walls, no holes in the carpet. Our room turned out to be a luxurious double
room, with sheets, towels and furniture no one has ever used before. The Wi-Fi works like a miracle, and there are no
other guests in the whole building! On top of everything, the manager of the
City House Hotel said he’d pick us up tomorrow morning so we would not have to
walk back to the town.
So, although Expedia failed us (for the first time, it is
usually a very reliable online booking service), and failed the hotel, too (the
manager said they always send him a fax, but this time it had not arrived, only
our names showed up in the system after we had arrived), we got to experience
yet again some super great service and absolutely honest people willing to do their
best for good customer service. By the way, such people have not been a rarity
ever since we left Finland over a month ago. It seems that for every asshole,
there is ten really awesome people out there J
If only this place had a name so we could recommend it...
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